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Le processus de dépôt d’une plainte est le suivant :
1. Décrivez votre problème dans notre formulaire de plainte. N’oubliez pas de nous fournir le plus de détails possible, cela nous aidera à accélérer le processus.
2. Nous vous enverrons un courriel confirmant que nous avons reçu votre plainte.
3. Nous examinerons votre plainte dans les 3 jours. Ensuite, notre équipe vous contactera pour vous faire part de la décision.
4. Nous pourrions avoir besoin d’envoyer les boîtes à notre service d’impression. Dans ce cas, nous couvrirons les frais de retour.
5. Chaque plainte est étudiée individuellement.